For work I've been reading this book on Auditing (The ASQ Auditing Handbook, 4th edition, edited by J.P. Russell), and as I was reading through my many notes last night, I stumbled upon this quote: "Variation is inherent, it exists in all things." The idea behind this, at least as it applies to quality, is… Continue reading Variation is Inherent
Krista M. Doud 