The other day I ordered something off of Amazon. Since it was rather large I had it shipped to my apartment instead of delivered to the office because I wasn’t sure it would fit safely in my car.
In the past I have never had a problem getting deliveries at home. However, my apartment complex is the kind where you have to be buzzed into the building, and there isn’t necessarily someone in the office all day. Since both UPS and the post office have special keys which give them access to our building, they usually bring whatever in and leave it by my door. This time, however, my package was to be delivered by Amazon logistics–or whatever they are calling themselves these days.
The package was supposed to be delivered Thursday, but since Amazon does not have a key (which I found out just then), they were unable to get in to deliver the package, and would try again the next day, Friday. Since I also worked Friday, this didn’t sound like it was going to be any more successful than the failed delivery Thursday. So I gave them a call and asked if it could be delivered between 12-1 on Friday since I could be home for lunch. “Sure, no problem,” the helpful customer service person said. “I’ll make a note and someone will call you if there are any issues.” Great!
Wrong. Friday came, and I sat home patiently from noon to 1 awaiting my package. At 1 I resigned myself to the fact that I would not be receiving my package. On the way back to the office I called Amazon to see what the problem was, and the person who answered directed me to the delivery manager for my area. I explained to him the situation–I usually work 8 am to 10 pm, and if he could give me an eta window, I could be sure to be home (take my lunch) at that time.
“The delivery window is 8 am – 6 pm” he said.
I tried explaining to him that I work two jobs, I’m single, and I can’t just sit at home all day waiting for them to show up with my package. It just wasn’t a feasible option. I mean even Comcast will give me a two-hour window and they are notoriously bad at customer service. I tried negotiating–can your delivery person text/call me when they leave their previous delivery? I work five minutes away; I could come home and intercept them. Nope, they don’t do that; they have a delivery window between 8 am and 6 pm. If i can’t make that work I should have used Amazon Locker (which would also mean transporting the package, so at that point, why not just have it delivered to work?).
The whole thing was ridiculous. I was practically bending over backwards to accommodate a company who wanted MY business. I mean, when did we become the kind of society where the needs of the corporations are more important than the needs of the customer? If I’m honest, at this point I’d rather shop at Meijer.